ClassLink Announces 24/7 Support, Advanced MFA, and Improved Roster

24/7 ClassLink Customer Support

ClassLink’s new customer support model ensures schools have access to fast, reliable help anytime of the day, even during late-night back-to-school enrollment sessions!

“I’m very excited to announce the launch of 24/7 live support for all ClassLink customers and users. No matter what time you or your students are working or in what time zone you you find, you will now be able to contact ClassLink for We’ve perfected our 24/7 support processes over the past few months, and we’re very excited to be able to provide this new level of service to all users of ClassLink.- Andy NewmanVice President of Client Services, ClassLink

Enhanced data security for schools

ClassLink Verify, a new multi-factor authentication app from ClassLink, will strengthen the security of educators and administrators who have accounts with improved access to PII and student data.

ClassLink Verify works with any application, adding an extra layer of data security by generating verification codes to use in addition to your passwords. (As a bonus, ClassLink Verify works with any application using TOTP, HOTP or 2FA, not just ClassLink.) Download the app through Apple App store.

“As schools face increasing data security challenges, the ClassLink Verify app is part of our ongoing efforts to help protect their sensitive data. We take security seriously and are constantly working to implement better features and security measures. With this new tool, schools can add an extra layer of data protection.” – Stanley Watts, CTO, ClassLink

Faster and easier registration

Roster Server’s improved user interface makes enrollment faster and more intuitive for school technology managers. This new interface matches the natural workflow of the registration process, putting all the right tools in one place. These changes will make it easier to import and export data, as well as troubleshoot and resolve data and access issues with providers.

Digital promise certification

ClassLink Analytics products have earned Digital Promise’s Research-Based Learning Analytics product certification. Product certification serves as a rigorous and reliable signal for district and school administrators, educators and families looking for evidence of educational technology designed according to high-quality, peer-reviewed research on taking of decision.

Learn more about ClassLink 101a 30-minute webinar designed to introduce education leaders to identity access, analytics, and management.

About ClassLink
ClassLink is a leading provider of cloud-based education products that connect teachers and students with their classroom, curriculum, and each other in richer and more powerful ways. As leading advocates of open data standards, we provide instant access to apps and files with single sign-on, streamline class listing, automate account provisioning, and deliver actionable analytics. ClassLink empowers 16 million students and staff in more than 2,000 school systems.

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SOURCE ClassLink

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