A year in the life of a global broker
OctaFX is a global brokerage that has been providing online trading services worldwide since 2011. Looking back to 2021, OctaFX, its departments, as well as its growing community, have much to be proud of and look forward to. Our company has maintained its focus on helping clients achieve their investment goals by providing its services and tools even during the most stringent pandemic restrictions.
As a result, the fintech company has added many accolades to its name, such as international recognition as “Best Forex Broker, India” – awarded by World Finance. This reflects 12 months in which the company has significantly improved OctaFX’s product, refining it for its clients, bringing a closer and more personal relationship and making the product experience even more accessible and inspiring for new clients. .
Trading mechanisms have become even more convenient and tailored to the needs of our clients. The launch of the OctaFX trading app for Apple iOS has also resonated with the trading community, as it has already been installed over 400,000 times. In 2021, we added new trading instruments (including many new cryptocurrencies, including some classic altcoins like Bitcoin Cash and Ripple, as well as national currencies like the Mexican peso and South African rand) and increased the leverage for all our cryptocurrency pairs from 1:10 to a more competitive ratio of 1:25.
Additionally, OctaFX has updated the scoring and risk calculation system of its copy trading option, providing a better and sleeker user experience. Being awarded “Best Copy Forex Trading Platform” by FxScouts two years in a row (2020, 2021) is testament to this progress.
Additionally, the 2022 launch of a 24/7 crypto trading schedule and – as mentioned above – the addition of 25 new cryptocurrency assets to its trading pool has allowed us to stay competitive in an innovative and constantly evolving blockchain market.
Our customer service handled 3.5 million customer chats this year. We have improved, simplified and accelerated the operation of this essential service using improved artificial intelligence.
To illustrate this, the new system has helped close more than 30,000 requests without a support agent, contributing to the company’s ability to interact with its customers in real time.
Education remains the key to success
What would financial sovereignty be without its most beneficial asset? The company openly states that education is one of the core values that it wishes to develop and develop. To do this, OctaFX launched the “ask to bid” as well as “learn to trade” YouTube shows in India. Although both feature Indian celebrities, the latter gave newcomers the opportunity to learn the art of trading alongside their favorite newbie celebrities. Both educational programs received positive feedback from participants.
The company openly states that education is one of the core values it wishes to develop and grow
We have managed to increase our average of online events hosted to over 50. Having English courses installed in several African countries and Spanish courses in Mexico shows the extensive geographic reach of our financial education webinars and OctaFX’s popular Q&A sessions. Financial expert and trading specialist Manesh Patel has excelled in such high quality sessions, delivering them in Hindi.
CSR as a “badge of honour”
Since its inception, charity and humanitarian aid have always played an essential role in the organization and activity of our company. Some of the most crucial partnerships that have helped OctaFX provide essential humanitarian support have been with the Hemkunt Foundation. Among them was a project to distribute medical equipment to hospitals in Delhi, Gurgaon, Mumbai and Bangalore – at a time when the COVID-19 pandemic was most rampant.
Another endeavor has been support for the construction of an education center in Khandwa, Madhya Pradesh. Thus, the local community received a place of vocational training that could accommodate up to 1,100 participants. In addition to projects from other parts of Asia, 15 independent humanitarian initiatives in the past year alone have been erected.
The company has expanded its reach and profile from a simple broker, already proficient as an innovative and trustworthy player in the investment industry, to this year becoming a comprehensive investment partner, helping every participant to its services to achieve its investment objectives.
We strive to be with our customers, enduring the ups and downs of the market, helping individual growth by sharing vital information and collaborating with the best educators and experts in the industry. They unveiled their most inspiring stories with the OctaFX community.
In India, OctaFX managed to win “Best Forex Broker India 2021” and “Best Forex Broker Asia 2021” awards by Global Business Review Magazine and Global Banking and Finance Review, respectively.
These awards recognize the major achievements we continue to make, improving the product, making it better, simpler and more convenient – just as the customer demanded. An exciting and ever-changing learning curve seems to have materialized between us and our trading community in India.
The one that helped both parties develop a more complex investor mindset and a deeper analytical approach: a solid investment strategy. India – as a key player in Asian and global politics – is on the brink of significant and unique economic developments, which the OctaFX team continues to express deep-rooted enthusiasm to be a part of.